Crisis Systems Management (CSM) is a small, disabled veteran, woman-owned business established and operating in the State of Missouri as a Limited Liability Company.

CSM operates and performs for the purpose of training development, training product development, training, and training evaluation as it relates to hostage negotiation, crisis incident management, law enforcement resiliency and peer support, and crisis incident stress management.

CSM has a proven track record providing Crisis Hostage Negotiation and Law Enforcement Resiliency and Peer Support Training in a variety of law enforcement environments as both a prime and sub-contractor.  CSM has trained more than 14,300 municipal, state, and federal law enforcement students in the past ten years.

CSM has developed and trained more than 180 hours of curriculum related to crisis hostage negotiation and law enforcement resiliency and peer support.  The curriculum reflects the most relevant and timely doctrine of this highly specialized law enforcement field.  The curriculum is frequently updated and is easily adapted to meet the training needs of first responders, crisis negotiation teams, peer counselors, correctional personnel, mental health professionals and Department of Defense personnel. 

CSM has assembled the most qualified and committed team of instructors from around the Unites States; each one bringing years of experience and passion for training.

 

CSM has a cadre of qualified instructors with hundreds of years of experience in the fields of Crisis/Hostage Negotiation, Law Enforcement Peer Support, Human Resiliency and Critical Incident Stress Management. Each instructor not only has the educational background but has served as a practitioner in their respective disciplines.

  1. Deborah McMahon

  2. Allan O’Keefe

  3. Jim McDonald

  4. Tanya Zaglauer

  5. London ‘Max’ Howard

  6. Bruce Baker

  7. Dr. Sterling Claypoole

  8. Dr. Darren T. Sroufe

  9. Ashley Green

  10. Ken Bennett

  11. Courtney Janes

  12. D. Andrew Davis

 


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800.636.9107
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1.800.803.6532
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rescue phone

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Crofton, MD
1.800.737.2832
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Seaford, DE.
1.866.276.4615
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San Rafael, CA
415.721.9789
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